BETTATRUST TERMS OF SERVICE

Welcome to BettaTrust.

These Terms of Service (“Terms”) govern your access to and use of the BettaTrust website, mobile application, and all services provided by SUJ BettaTrust Limited (“BettaTrust”, “we”, “our”, or “us”).

By creating an account, requesting a service, registering as a Professional or Business, or otherwise accessing or using the BettaTrust Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you should not access or use the Platform.

Definitions

For the purpose of these Terms:

• BettaTrust means SUJ BettaTrust Limited.
• Platform means the BettaTrust website, mobile application and any related digital services operated by BettaTrust.
• Customer means any individual, household, business or organisation requesting or booking services through the Platform.
• Professional means an independent contractor engaged by SUJ BettaTrust Limited under a Contractor Service Agreement to provide services through the Platform.
• Business means a registered company or organisation approved to provide services through BettaTrust.
• Booking means any service request made through the BettaTrust Platform.
• Protection Plan means any customer protection package offered by BettaTrust.

1. About BettaTrust

BettaTrust is a technology-enabled professional services platform owned and operated by SUJ BettaTrust Limited.

Our mission is to make it easier, safer, and more transparent for individuals, households, businesses, and organisations to access trusted professionals for residential, commercial, and business services.

BettaTrust combines technology, professional vetting, quality assurance, customer support, secure digital payments, and dispute resolution to improve the delivery of professional services.

Professionals providing services through BettaTrust are engaged by SUJ BettaTrust Limited as independent contractors under separate Contractor Service Agreements.

BettaTrust provides services including, but not limited to:

• Professional Verification
• Identity Verification
• Background Screening
• Business Verification
• Vendor Management
• Recruitment Support
• Workforce Solutions
• Cleaning Services
• Plumbing Services
• Electrical Services
• Carpentry
• Painting
• Appliance Repairs
• Air Conditioning Installation & Repairs
• Tailoring
• Laundry & Dry Cleaning
• Beauty & Grooming
• Event Support Services
• Property & Facility Services
• Customer Support
• Marketplace Services
• Project Coordination
• Quality Assurance
• Dispute Resolution
• Business Partnerships
• Other technology-enabled trust services introduced from time to time.

2. Acceptance of These Terms

By using BettaTrust, you represent and warrant that:

• You are at least 18 years old or otherwise legally capable of entering into a binding agreement.
• All information provided by you is accurate and current.
• You will comply with these Terms and applicable laws.
• You will use the Platform responsibly and lawfully.

Your continued use of BettaTrust constitutes acceptance of these Terms and any future updates.

3. User Accounts

Certain features require registration.

When creating an account you agree to:

• Provide accurate information.
• Keep your information updated.
• Maintain the confidentiality of your login credentials.
• Notify BettaTrust immediately of any unauthorized use of your account.

You are responsible for all activities carried out under your account.

BettaTrust may suspend, restrict, or terminate any account that:

• Contains false information.
• Is used fraudulently.
• Violates these Terms.
• Compromises the security or integrity of the Platform.

4. Independent Contractor Model

Professionals providing services through BettaTrust are engaged by SUJ BettaTrust Limited as independent contractors under separate Contractor Service Agreements.

Professionals are not employees, agents, partners, or representatives of BettaTrust unless expressly stated in writing.

BettaTrust establishes operational standards, service procedures, quality requirements, customer service expectations, payment procedures, and dispute resolution processes applicable to Professionals.

BettaTrust may:

• Assign bookings.
• Monitor service quality.
• Conduct inspections.
• Investigate complaints.
• Suspend Professionals.
• Terminate contractor engagements.
• Implement quality improvement measures.

Nothing in these Terms creates an employment relationship between BettaTrust and any Professional.

5. Professional Verification

Every Professional approved on BettaTrust undergoes a verification process designed to improve customer confidence.

Verification may include:

• Identity verification
• Address verification
• Background screening
• Skills assessment
• Qualification review
• Reference checks
• Experience verification
• Interviews
• Practical assessments
• Continuous quality monitoring

Verification helps reduce risk but does not guarantee future performance in every circumstance.

6. Business Accounts

Businesses may register on BettaTrust to offer services through the Platform.

Businesses agree to:

• Maintain accurate company information.
• Maintain valid licences and registrations.
• Ensure their personnel comply with BettaTrust policies.
• Deliver quality services.
• Cooperate during investigations.

BettaTrust reserves the right to suspend or terminate any Business account that fails to maintain Platform standards.

7. Booking Services

Customers may submit booking requests through BettaTrust.

Upon receiving a request, BettaTrust may:

• Review booking information.
• Request additional details.
• Prepare quotations.
• Assign a suitable Professional.
• Coordinate service delivery.
• Monitor job progress.
• Provide customer support.
• Conduct quality assurance inspections.

A Booking becomes confirmed once:

• The quotation (where applicable) has been accepted; and
• Any required payment has been successfully processed.

BettaTrust reserves the right to reject, postpone, cancel, or reassign any Booking where necessary for operational, legal, safety, fraud prevention, or quality assurance reasons.

8. Pricing & Quotations

Service pricing may depend on:

• Labour
• Materials
• Project size
• Complexity
• Duration
• Location
• Equipment
• Professional expertise
• Applicable Protection Plan
• Platform service fees

Customers shall receive pricing before work begins.

Quotations may expire after a specified period.

Where the scope of work changes, revised quotations may be issued.

9. Payments Through BettaTrust

Customers make payments to SUJ BettaTrust Limited through payment methods approved by BettaTrust.

BettaTrust administers:

• Payment processing
• Booking coordination
• Customer support
• Service monitoring
• Quality assurance
• Dispute resolution
• Contractor settlement

Customers must not make direct payments to Professionals for services booked through BettaTrust unless expressly authorized by BettaTrust.

Professionals must not request or accept direct payment for Platform bookings.

Keeping payments within BettaTrust enables us to:

• Maintain secure transaction records.
• Protect customers.
• Coordinate services.
• Resolve disputes.
• Process contractor settlements.
• Reduce fraud.
• Maintain complete service history.

Where necessary, BettaTrust may temporarily delay contractor settlement while investigating complaints, suspected fraud, safety concerns, or other issues affecting a Booking.

10. Professional Payments

Professionals are compensated by BettaTrust in accordance with their Contractor Service Agreements.

Subject to applicable verification and dispute resolution procedures, payments may be processed after:

• Service completion.
• Customer confirmation where applicable.
• Quality verification.
• Resolution of outstanding disputes.

BettaTrust may deduct agreed platform fees, refunds, penalties, taxes, or other authorized deductions before releasing payment.

Professionals acknowledge that payment timelines may vary depending on service verification, customer protection processes, or dispute investigations.

11. BettaTrust Protection Plans

BettaTrust offers optional Protection Plans designed to provide customers with additional confidence, convenience, and support when booking services through the Platform.

Protection Plans may include, depending on the selected plan:

• Access to Verified Professionals.
• Secure payment processing.
• Priority customer support.
• Service coordination.
• Faster dispute resolution.
• Priority Professional matching.
• Re-matching where a Professional is unavailable or cancels, subject to availability.
• Post-service follow-up.
• Other benefits introduced by BettaTrust from time to time.

Protection Plan benefits vary depending on the plan selected and may be amended by BettaTrust without prior notice.

Protection Plans are intended to improve customer experience and do not constitute insurance or guarantee a particular outcome.

12. Customer Responsibilities

Customers agree to:

• Provide complete, accurate, and truthful booking information.
• Ensure safe and reasonable access to the service location.
• Treat Professionals respectfully.
• Make payments only through BettaTrust unless expressly authorized.
• Cooperate with BettaTrust during investigations.
• Promptly report complaints or service concerns.
• Avoid abusive, threatening, discriminatory, or unlawful conduct.
• Refrain from requesting off-platform payments or arrangements.

Customers are responsible for obtaining any necessary permissions required for work to be performed at their premises.

13. Professional Responsibilities

Every Professional engaged by BettaTrust as an independent contractor agrees to:

• Maintain accurate registration information.
• Deliver services professionally, competently, and safely.
• Comply with all BettaTrust operational policies.
• Wear BettaTrust identification where required.
• Maintain applicable licences or certifications.
• Protect customer property.
• Respect customer privacy.
• Follow all health and safety requirements.
• Cooperate fully during investigations.
• Complete assigned bookings diligently.
• Comply with the applicable Contractor Service Agreement.

Failure to comply with these standards may result in suspension, withholding of payments where permitted under the Contractor Service Agreement, or permanent removal from the Platform.

14. Payments Outside BettaTrust

All services booked through BettaTrust should be paid for using payment methods approved by BettaTrust.

If a Customer or Professional independently chooses to make payment outside the Platform, that arrangement becomes a private transaction between those parties.

Accordingly, BettaTrust shall not be responsible for:

• Recovering money.
• Cash transactions.
• Direct bank transfers.
• Fraud or scams.
• Payment disputes.
• Unrecorded transactions.
• Service guarantees.
• Customer protection benefits.
• Platform dispute resolution.
• Contractor settlements.
• Any loss arising from private arrangements.

Only bookings processed and paid for through BettaTrust are eligible for BettaTrust’s Protection Plans and customer support benefits.

15. Anti-Circumvention Policy

BettaTrust invests substantial resources in recruiting, screening, verifying, onboarding, training, supporting, and managing its network of Verified Professionals.

Customers and Professionals agree not to use BettaTrust merely to establish contact before arranging future bookings or payments outside the Platform.

Professionals shall not:

• Request direct payment.
• Share personal payment details for Platform bookings.
• Encourage Customers to bypass BettaTrust.
• Offer discounts for off-platform payments.
• Divert Customers introduced through BettaTrust.

Customers shall not:

• Request off-platform payment arrangements.
• Encourage Professionals to bypass BettaTrust.
• Use BettaTrust solely to obtain contact details.

Where BettaTrust reasonably determines that either party has intentionally circumvented the Platform, BettaTrust may:

• Suspend or terminate accounts.
• Cancel pending bookings.
• Remove Professionals from the Platform.
• Decline future bookings.
• Delay or withhold contractor settlements where permitted by applicable agreements.
• Take any other lawful action necessary to protect the Platform and its users.

16. Reviews & Ratings

Customers may leave honest reviews based on their personal experience.

Reviews should be:

• Truthful.
• Relevant.
• Respectful.
• Based on actual services received.

BettaTrust may remove reviews that are:

• False.
• Fraudulent.
• Defamatory.
• Offensive.
• Spam.
• Misleading.
• Irrelevant.
• Intended to manipulate ratings.

Repeated abuse of the review system may result in account suspension.

17. Cancellation & Rescheduling

Customers may cancel or reschedule bookings before work begins.

Where a Professional has already travelled, purchased materials, or incurred approved expenses, reasonable cancellation charges may apply.

Any applicable cancellation charges will be communicated before processing.

BettaTrust may cancel or reschedule bookings where necessary for operational, legal, safety, quality assurance, or fraud prevention reasons.

18. Complaints & Dispute Resolution

BettaTrust is committed to resolving complaints fairly, promptly, and professionally.

Where a complaint is received, BettaTrust may:

• Contact the Customer and Professional.
• Review communications.
• Request photographs, videos, invoices, receipts, or other evidence.
• Conduct inspections where appropriate.
• Review supervisor reports.
• Require corrective work.
• Facilitate mediation.
• Recommend an appropriate resolution.

Following an investigation, BettaTrust may, where appropriate:

• Approve a full refund.
• Approve a partial refund.
• Require corrective work.
• Assign another Professional.
• Adjust contractor settlements in accordance with the Contractor Service Agreement.
• Suspend or terminate Platform access.

BettaTrust aims to resolve disputes as quickly as reasonably possible.

19. No Guarantee of Availability

While BettaTrust makes reasonable efforts to match Customers with suitable Professionals promptly, we do not guarantee that a Professional will always be available for every booking request, service category, location, or preferred time.

Availability depends on operational capacity, Professional availability, geographic coverage, and other factors beyond BettaTrust’s reasonable control.

20. Force Majeure

BettaTrust shall not be liable for delays or failure to perform its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to:

• Natural disasters.
• Floods.
• Fire.
• Epidemics or pandemics.
• Civil unrest.
• Government actions.
• Labour disputes.
• Power failures.
• Internet or telecommunications failures.
• Security incidents.
• Other unforeseen events.

BettaTrust shall resume performance as soon as reasonably practicable.

21. Limitation of Liability

BettaTrust exercises reasonable care in operating the Platform, verifying Professionals, coordinating bookings, and supporting Customers.

To the maximum extent permitted by law, BettaTrust shall not be liable for indirect, incidental, consequential, punitive, or special damages arising from:

• Services performed by independent Professionals.
• Delays beyond BettaTrust’s reasonable control.
• User-provided information.
• Private arrangements made outside the Platform.
• Events covered under the Force Majeure clause.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded under applicable law.

22. Privacy

BettaTrust respects your privacy.

Personal information is collected, processed, stored, and protected in accordance with our Privacy Policy and applicable data protection laws.

By using BettaTrust, you consent to the collection and use of your information for:

• Identity verification.
• Booking management.
• Payment processing.
• Customer support.
• Quality assurance.
• Fraud prevention.
• Platform improvement.
• Compliance with legal obligations.

23. Intellectual Property

All intellectual property rights relating to BettaTrust, including its name, logo, trademarks, software, content, graphics, designs, text, images, and other proprietary materials, are owned by or licensed to SUJ BettaTrust Limited.

No part of the Platform may be copied, reproduced, modified, distributed, or used without BettaTrust’s prior written consent.

24. Changes to These Terms

BettaTrust may update these Terms from time to time to reflect changes in our services, legal obligations, or operational practices.

Updated Terms will be published on the Platform with the revised “Last Updated” date.

Continued use of the Platform after publication constitutes acceptance of the revised Terms.

25. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria.

Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts of Nigeria, except where applicable law provides otherwise.

26. Contact Us

If you have any questions about these Terms or require assistance, please contact us: